Supply Chain Delays:

Select items may experience longer lead-times; and delays may start and/or end without notice. Item resupply may arrive without notice as well. To treat all customers fairly, orders paid by credit card are charged at time of order. Pre-paid orders are then prioritized + shipped by order date and placed "in line" accordingly. Customer consents to and understands due to extended and uncertain lead-times; an effected item will not deliver for 30+ days; and reserves the right, without notice, to ship an upgrade substitute item that does the same and/or similar task, or to limit order quantity, or to limit frequency of orders, or to limit or suspend discounts and or to change pricing without notice. You may return the upgrade substitute item (with our free return shipping label) or keep substitute to complete critical task faster. For all other orders, you're welcome to cancel your order prior to shipping at any time, thus losing your order's place in line, at Contact Us.

Title to Products:
Purchases through are subject to a carrier contract. This means risk of loss, damage and title for the products passes to you upon carrier's possession of the order; and National is not responsible for any loss, theft or damage either during or after delivery. You need to file a damage or loss claim directly to UPS Claims:

Free Delivery+Estimated Time:
"Free" delivery icon appearing on item page indicates the item ships free UPS standard ground; there is no minimum order to qualify for free delivery. Also, the "Free" icon indicates the item is eligible for "Free" return shipping via UPS. Orders received by 2:30pm CST processed same day. Most items ship within 1-10 business days depending on delivery address location; and with select supply chain impacted items taking 30+ days. Allow 1-10 business days for UPS standard ground delivery. NEW has discretion to change carriers without notice.

Products + Pricing:
We work to ensure item price and info is accurate, but errors + omissions can occur and are subject to correction. Pricing and item availability may vary and change without notice.

Order Cancellation + Refund:
National reserves the right to cancel an order, at any time and for any reason. If National cancels an order prior shipping, we will issue a refund to the credit card used at time of purchase. Depending on your bank's processing time, it may take up to 10 days after we process the cancellation to reflect on your account. However, if you initiate a chargeback after we have initiated the refund; our refund process stops immediately in order for the chargeback to conclude, adding a delay up to 30 days to appear on your account. Orders can not be cancelled after order has left for shipping; however customer may initiate return at our Help Center upon their receipt of order.

Non-Returnable Items:
WTF Clearance or "Sale": Items marked online "WTF Clearance" or "39-79% Sale". 31+ Days: Items received 31+ calendar days from ship date. New Floor Cleaning Machines: Non-returnable. Warranty claims on machines are subject to approval of manufacturer and terms of the warranty. Customer shall contact manufacturer directly for all warranty claims. Machine Parts: Non-returnable. No Returns - Final Sale: Item with this online label is non-returnable. Customer refusing delivery or returning an item without an RA# will not be issued a refund.

Payment + Credit:
Payments shall be by credit card. Qualifying customers who've applied for and are approved to receive credit shall have payment terms of net 21 days. Past due accounts incur 2% finance charge per month. Title to merchandise, including if in possession of customer or another 3rd party, shall remain with National until full payment received. Account with credit balance must be used within 120 days or the credit balance will expire and be removed from account; customer shall have no further claim. Customer agrees to pay applicable sales or use taxes, shipping and delivery charges either invoiced initially or thereafter. Customer shall pay National for its attorney fees and collection costs, with or without suit.

Damaged + Lost Item(s):
UPS is legally responsible once it takes possession of your order from Customer shall make a claim for damaged or lost item(s) directly to UPS Claims:

Items with "Free" shipping icon eligible for free return via UPS within 30 days of delivery date and valid proof of purchase for: exchange; refund issued to the credit card used to make the purchase or credit to your account; depending on your bank's processing time, it may take up to 10 days after we process the return to reflect on your account. Shipping cost for non-Free item is not refundable. See Return Authorization form for details; or visit Contact Us. Customers receiving an RA # will be emailed a pre-paid UPS return label. Drop off package(s) at any UPS store, or your own business if UPS stops there. Find your nearest UPS Store: Place RA# on outside of package. Packages without RA# may be rejected or refunds delayed in processing. Items opened or damaged or that do not have a packing slip or receipt may be denied a refund or exchange.

Thank You